E-waste and the Consumer

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E-waste and the Consumer

Access to waste is arguably one of the most difficult steps in the e-waste chain, recovering end-of-life or faulty products from consumer's houses is no easy feat, but it can bring multiple benefits if managed properly. Improving the end-of-life stage in the customer journey can influence customer retention and up-sale, while ensuring that equipment comes back to 1) retain its value or 2)be channeled into the appropriate waste streams. Module 5 aims to provide insights into customer attitudes and behaviors toward solar e-waste. It dives into how companies communicate to customers about maintenance, repair and proper disposal, overall best practices regarding awareness, incentives and messages, and opportunities to improve customer experience through end-of-life management.

 

Briefing Note

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