Access to waste is arguably one of the most difficult steps in the e-waste chain, recovering end-of-life or faulty products from consumer's houses is no easy feat, but it can bring multiple benefits if managed properly. Improving the end-of-life stage in the customer journey can influence customer retention and up-sale, while ensuring that equipment comes back to 1) retain its value or 2)be channeled into the appropriate waste streams. Module 5 aims to provide insights into customer attitudes and behaviors toward solar e-waste. It dives into how companies communicate to customers about maintenance, repair and proper disposal, overall best practices regarding awareness, incentives and messages, and opportunities to improve customer experience through end-of-life management.
The GOGLA e-waste toolkit module 5&6 briefing note, is available to download now. Customers, take-back and collection covers the complex nature of consumer relationships with end-of-life electronics, and how off-grid solar companies can optimise their e-waste management strategy through take-back and collection. This briefing note is part of the GOGLA e-waste toolkit, which provides guidance and tools for managing solar e-waste. Learn more.