GOGLA is leading the initiative to develop a Consumer Protection Code for the off-grid solar sector with the aim of safeguarding impacts and respecting the rights of consumers. We believe that widespread industry action on consumer protection is required to mitigate sector risks and accelerate market growth. In this Consumer Protection Hub you will find more about the code, including how to make a Commitment or Endorsement, and tools and resources for companies to measure and monitor their own performance.
Why this project
The Consumer Protection Code consists of a set of principles and an assessment framework to enable companies to measure, demonstrate and improve their practices, and provide investors and other stakeholders with a framework to promote good practice. The code establishes the de facto industry standard for consumer protection that adds value to off-grid solar companies, investors and other stakeholders
What is a consumer protection code?
The Consumer Protection Code consists of a set of principles and an assessment framework to enable companies to measure, demonstrate and improve their practices, and provide investors and other stakeholders with a framework to promote good practice. The code establishes the de facto industry standard for consumer protection that adds value to off-grid solar companies, investors and other stakeholders
The Principles
The six Consumer Protection Principles set the minimum standards of practice, and are the foundation of the CP Code. The principles have been defined by GOGLA’s Consumer Protection Working Group, with contributions from companies, investors and other stakeholders.
Tools & Resources
Access tools to help you implement best practices in Consumer Protection and learn more through case studies, blogs and news about developments in the sector
Resources
Explore our Tools