If you’re an off-grid solar company looking for proof showing that what is good for the consumer, is good for business? Look no further. This case study will share how Zuwa energy managed to double their collection rates by putting efforts in making their operations more customer centric. Responding… Read More
This lessons brief takes insights and learning from IOM Mozambique’s Enter Energy project and consumer protection study, and aims to strengthen consumer protection and highlight actions for the key actors working to enhance energy access in displacement settings. This learning brief was written by Isaac Mwangi (IOM) and Rebecca Rhodes… Read More
India, though achieved 100% electrification of households, still faces issues of reliability and quality supply in semi-urban, rural, and remote areas. The emerging market for Low Voltage Smart Power & Appliances (LVSPA), that integrate distributed solar and Li-Ion battery storage with weak grid along with modern energy efficient DC appliances, offers a viable pathway for… Read More
The agent-based model – the core of many off-grid solar (OGS) providers – has enabled companies to reach remote base-of-the-pyramid customers, who otherwise wouldn’t have been able to take the first step on the energy ladder. Agents are the primary consumer touchpoint, are at the centre of distribution operations, and… Read More
This briefing note aims to improve data privacy – and by extension, Consumer Protection – in the off-grid solar industry by identifying and sharing best practices for companies that directly collect and process data or enable others to do so across the off-grid solar value chain; from financing solar systems to distributing… Read More
Image Credit: Little Sun Of the six Principles of the Consumer Protection Code, Transparency is particularly key as it underpins others such as responsible sales and pricing, fair and respectful treatment, and data privacy. Ensuring transparent operations may be challenging for off-grid solar companies because of low-literacy levels among consumers,… Read More
This briefing note intends to guide users through the typical stages of seed- to early-stage financing in the off-grid solar (OGS) sector, as well as provide insight and examples of key investment terms and equity valuation practices that are most appropriate for early stage companies operating in this industry. Read More
The most important and powerful tool of any industry association is the expression of an official Industry Opinion. The Industry Opinion on consumer protection states that it is essential to ensure that growth objectives remain fully aligned with consumer interests to retain the full confidence of consumers, investors, governments and… Read More
During the development of the Consumer Protection Principles and Indicators, a consumer insights study was conducted with several GOGLA members to understand the challenges and risks faced by consumers and explore how companies can work with the Code to address these issues. Consumer Protection Insights Learnings and recommendations from the… Read More
