Consumer Protection Resources

Here you can find tools developed to help companies improve consumer protection practices in the sector, including the self-assessment tool and a toolkit to support implementation of the CP Code, which will include guidance, templates and training modules.

Industry Opinion

In 2019, GOGLA members adopted the Industry Opinion on Consumer Protection, demonstrating that the industry is committed to the principles of the CP Code, to safeguarding consumers, protecting impact and supporting responsible market growth. Find the Industry Opinion here.

Consumer Protection Insights

During the development of the Principles and Indicators, a consumer insights study was conducted with several GOGLA members to understand the challenges and risks faced by consumers and explore how companies can work with the Code to address these issues. Read the report.

Credit Risk Management

In November 2020, GOGLA and CGAP hosted a 2-day workshop on Credit Risk Management in the off-grid solar sector to help companies maintain sustainable, responsible growth of their credit-based portfolio and maintain consumer protection standards. Presentation Day 1 | Presentation Day 2.

CGAP has developed a technical guide ‘Getting repaid in asset finance – A guide to managing credit risk’ that summarizes findings and learning from their experience providing technical assistance to 15 asset finance companies, and aims to help companies improve their credit risk management. Read the Technical Guide.

COVID-19 Consumer Insights

You can find the recordings from our monthly webinars presenting and discussing insights into the experiences of off-grid solar consumers during the COVID-19 pandemic, hosted by GOGLA, 60 Decibels and CGAP.

GOGLA and 60 Decibels have also made available a new dashboard devoted to the PAYGo solar customer data. It has more granularity and analytics for more powerful insights. You can find it here.

You can also visit the wider Consumer Insights Dashboard here.

Webinar 3: 3 September 2020

Webinar 2: July 2020

Webinar 1: June 2020

Other Resources

Center for Financial Inclusion │Consumer Protection

The GOGLA CP Code builds on best practice and learnings from other sectors, including the MFI and inclusive finance industry. The Centre for Financial Inclusion developed the Smart Campaign Client Protection Principles for inclusive finance, which are now managed by long-term partners SPTF and CERISE. Find out all the information here.