Consumer Protection

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Using consumer voices to help improve consumer protection

Puck van Basten and Rebecca Rhodes (GOGLA), and Kat Harrison (60 Decibels)

Consumer Protection Briefing Note: Personal Data Privacy

This briefing note aims to improve data privacy – and by extension, Consumer Protection – in the off-grid solar industry by identifying and sharing best practices for companies that directly collect and process data or enable others to do so across the off-grid solar value chain; from financing solar systems to distributing or remotely servicing them through IoT technology.
Good data privacy practices uphold consumers’ interests by processing only data...

PAYGO, a driver for energy access for the bottom of the pyramid


Terms of Reference: Upholding Consumer Protection Standards in Agent-based models

The Consumer Protection (CP) Code aims to safeguard consumers and their rights, whilst at the...

Consumer Protection Briefing Note: Transparency

Of the six Principles of the Consumer Protection Code, Transparency is particularly key as it underpins others such as responsible sales and pricing, fair and respectful treatment, and data privacy. Ensuring transparent operations may be challenging for off-grid solar companies because of low-literacy levels among consumers, operations in markets with diverse and numerous languages, the growth of the PAYGo model – unique for its complex mix of financial, product and service elements, lack of...

Consumer Protection Working Group Call | July 2021

CP Self Assessment Tool French

Consumer Protection: A tool to strengthen off-grid solar businesses and safeguard impact

Rebecca Rhodes, Project Manager, Consumer Protection and Technology
09 Jul to 10 Jul

Consumer Insights during COVID-19 Webinar #2

Watch a recording of this webinar to get an in-depth look at insights from the...


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