Terms of Reference: Upholding Consumer Protection Standards in Agent-based models
Dec 20, 2021
The Consumer Protection (CP) Code aims to safeguard consumers and their rights, whilst at the...
Consumer Protection Briefing Note: Transparency
Aug 24, 2021
Of the six Principles of the Consumer Protection Code, Transparency is particularly key as it underpins others such as responsible sales and pricing, fair and respectful treatment, and data privacy. Ensuring transparent operations may be challenging for off-grid solar companies because of low-literacy levels among consumers, operations in markets with diverse and numerous languages, the growth of the PAYGo model – unique for its complex mix of financial, product and service elements, lack of...