Puck van Basten and Rebecca Rhodes (GOGLA), and Kat Harrison (60 Decibels)
Consumer Protection Briefing Note: Personal Data Privacy
May 27, 2022
This briefing note aims to improve data privacy – and by extension, Consumer Protection – in the off-grid solar industry by identifying and sharing best practices for companies that directly collect and process data or enable others to do so across the off-grid solar value chain; from financing solar systems to distributing or remotely servicing them through IoT technology.
Good data privacy practices uphold consumers’ interests by processing only data...
Terms of Reference: Upholding Consumer Protection Standards in Agent-based models
Dec 20, 2021
The Consumer Protection (CP) Code aims to safeguard consumers and their rights, whilst at the...
Consumer Protection Briefing Note: Transparency
Aug 24, 2021
Of the six Principles of the Consumer Protection Code, Transparency is particularly key as it underpins others such as responsible sales and pricing, fair and respectful treatment, and data privacy. Ensuring transparent operations may be challenging for off-grid solar companies because of low-literacy levels among consumers, operations in markets with diverse and numerous languages, the growth of the PAYGo model – unique for its complex mix of financial, product and service elements, lack of...