Consumer Protection

The Member Information Document provides GOGLA members with an overview of GOGLA's structures and processes ensuring that members reap all benefits linked to GOGLA membership.

During the development of the Consumer Protection Principles and Indicators, a consumer insights study was conducted with several GOGLA members to understand the challenges and risks faced by consumers and explore how companies can work with the Code to address these issues.

The most important and powerful tool of any industry association is the expression of an official Industry Opinion. The Industry Opinion on consumer protection states that it is essential to ensure that growth objectives remain fully aligned with consumer interests to retain the full confidence of consumers, investors, governments and other stakeholders. GOGLA and its members are committed to consumer protection and recommend that companies join their commitment in taking industry-wide...