Consumer Protection

GOGLA Consumer Protection Code

GOGLA is leading the initiative to develop a Consumer Protection Code for the off-grid solar sector with the aim of safeguarding impacts and respecting the rights of consumers. We believe that widespread industry action on consumer protection is required to mitigate sector risks and accelerate market growth. In this Consumer Protection Hub you will find more about the code, including how to make a Commitment or Endorsement, and tools and resources for companies to measure and monitor their own performance. 

Learn how your company can commit to the CP Code.

 

Consumer Protection Code

An introduction to the code and how and why GOGLA wants to promote good practice through minimum standards. Read more.

 

an overview of the GOGLA Consumer Protection Code principles

Consumer Protection Principles

The Consumer Protection Principles are the minimum standards of practice consumers should expect from an off-grid solar provider. Get an overview.

a list of to dos on a note book

Indicators for Consumer Protection

The Principles are expanded into a set of indicators that allow companies to measure, demonstrate and improve their practices. See the indicators.

people writing on a whiteboard

How to Commit to the Code 

GOGLA invites companies, investors and other stakeholders to make a commitment or an endorsement to the code. We explain how and answer other FAQs about the process. Learn more.

A woman paying for mobile charging

Commitments & Endorsements

The list of companies, investors and other stakeholders that have already backed this initiative. Find out more.

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Tools, Resources & News

Access tools to help you implement best practice in Consumer Protection and learn more through case studies, blogs and news about developments in the sector. Access consumer insights on the impact of COVID-19.  

The GOGLA Consumer Protection Code is an initiative led by the off-grid solar energy industry in partnership with investors who demonstrate a strong commitment to the sector. CDC (through CDC Plus, funded by UKAID), FMO and DOEN Foundation have taken the lead, financially supporting GOGLA to manage the initiative.

Photo credits: Mobisol, Unsplash, ZOLA Electric