GOGLA leads the implementation of the Consumer Protection Code to help safeguard positive industry impact and respect the rights of consumers. We believe that widespread industry action on consumer protection mitigates sector risks and accelerates sustainable market growth. The code outlines the minimum standard that off-grid solar consumers should expect from their provider and includes a comprehensive assessment framework.
The GOGLA Consumer Protection Code has been supported by British International Investment, FMO and DOEN Foundation and developed in partnership with companies and investors who demonstrate a strong commitment to responsible business practises.
Introduction to the Consumer Protection Code
The Consumer Protection Code consists of a set of principles and an assessment framework to enable companies to measure, prove and improve their practices, and provide investors and other stakeholders with a framework to promote good practice. The code establishes the de facto industry standard for consumer protection that adds value to off-grid solar companies, investors and other stakeholders.
Principles & Indicators
The six Consumer Protection Principles set the minimum standards of practice, and are the foundation of the CP Code. The principles have been defined by GOGLA’s Consumer Protection Working Group, with contributions from companies, investors and other stakeholders.
The Consumer Protection Assessment Framework
The Assessment Framework gives companies the tools to measure, monitor and report performance against the Consumer Protection Principles, and includes services that enable investors to validate and verify company performance and practices, with a focus on continuous improvement.
How to commit to or endorse the Code
GOGLA invites companies, investors and other stakeholders to make a Commitment or an Endorsement of the code. We explain how and answer other FAQs about the process.
Who has adopted the Consumer Protection Code?
Find out which companies and institutions have adopted the Consumer Protection Code by making a Commitment or an Endorsement. Find out more how your organization can commit or endorse the code.
Consumer Protection Toolbox
Good consumer protection is a journey of continuous improvement. The Consumer Protection Toolbox contains information, guidance and templates to help companies and their investors improve operations and elevate consumer protection standards. The toolbox is growing, so check back regularly!
