GOGLA invites companies, investors, and other stakeholders to make a commitment or an endorsement to the Consumer Protection code.
A Commitment to the Consumer Protection Code signifies that the solar off-grid company strives to achieve the Consumer Protection Principles in its treatment of consumers. The Principles are the minimum standards of practice consumers should expect from the company.
Making a Commitment is an important milestone, though only part of the process - a Commitment entails a pledge to use the Self-Assessment Tool to measure and monitor consumer protection practices within the daily operations.
GOGLA welcomes commitments from all providers of off-grid solar products and / or services, including the different product categories (solar lantern and solar home system) and business models (cash sales, PAYG, fee-for-service and third-party finance). Companies do not need to be GOGLA members in order to commit to the CP Code.
Endorsement of the CP Code signifies that investors or other stakeholders align internal practices with the Consumer Protection Principles and / or supports off-grid solar providers to fulfil the minimum standards of practice in their treatment of customers.
If you wish to make an endorsement, we strongly recommend an internal review of your organisation’s alignment with the spirit of the Principles, prior to sending a letter (using this template) signed by a Director of your company to GOGLA (please send an email to email@example.com).
GOGLA does not vouch for the level of fulfilment of practices of companies or organizations that have made a commitment or endorsement.
GOGLA maintains a set of guidelines and policies that govern how the CP Code is implemented and what is expected of companies that participate in the initiative. More information can be found in the links below: