Case Study: Doubling collection rates by putting consumers first, Lessons from Zuwa Energy in Malawi

If you’re an off-grid solar company looking for proof showing that what is good for the consumer, is good for business? Look no further.

This case study will share how Zuwa energy managed to double their collection rates by putting efforts in making their operations more customer centric.

Responding to gaps in collection rates and customer satisfaction, Zuwa made serious work of customer engagement. And with astonishing results; significant growth in both collections and sales following from more loyal and better pleased customers. In the case study you can read how exactly they made changes to their sales and aftersales department to accomplish these results.

This case study is part of a series we are launching to share learnings and examples of good practice from across the industry. If you have a story or case you’d like to share – including what has … and hasn’t … worked for your company, we’d love to hear from you!

Published: September 2023