The Consumer Protection Code consists of a set of principles and an assessment framework to enable companies to measure, demonstrate and improve their practices, and provide investors and other stakeholders with a framework to promote good practice. The code establishes the de facto industry standard for consumer protection that adds value to off-grid solar companies, investors and other stakeholders.
Call to Action
GOGLA encourages off-grid solar companies to make a Commitment to the CP Code. This signifies that the solar off-grid provider embodies the Consumer Protection Principles in its treatment of consumers, and intends to conduct a self-assessment as a step towards fully implementing these within daily operations.
GOGLA encourages investors and other stakeholders to make an Endorsement of the CP Code. This signifies that the organisation aligns internal practices with the Consumer Protection Principles and / or supports off-grid solar providers to fulfil the minimum standards of practice in their treatment of customers.