Introduction to the Code

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Introduction to the Code


The Consumer Protection Code consists of a set of principles and an assessment framework to enable companies to measure, demonstrate and improve their practices, and provide investors and other stakeholders with a framework to promote good practice. The code establishes the de facto industry standard for consumer protection that adds value to off-grid solar companies, investors and other stakeholders.


Call to Action

GOGLA encourages off-grid solar companies to make a Commitment to the CP Code. This signifies that the solar off-grid provider strives to achieve the Consumer Protection Principles in its treatment of consumers, and uses the defined CP Indicators to measure and monitor performance within daily operations.

GOGLA encourages investors and other stakeholders to make an Endorsement of the CP Code. This signifies that the organisation aligns internal practices with the Consumer Protection Principles and / or supports off-grid solar providers to fulfil the minimum standards of practice in their treatment of customers.

Learn how you can endorse or commit to the code

GOGLA Industry Opinion on Consumer Protection

The most important and powerful tool of any industry association is the expression of an official Industry Opinion. The Industry Opinion on consumer protection states that it is essential to ensure that growth objectives remain fully aligned with consumer interests to retain the full confidence of consumers, investors, governments and other stakeholders. GOGLA and its members are committed to consumer protection and recommend that companies join their commitment in taking industry-wide action so that the sector can accelerate growth responsibly. 

Read the industry opinion in full


Consumer Protection Working Group

The GOGLA Consumer Protection Working Group is responsible for defining the strategy for the CP Code and maintaining the standards (Principles, Indicators and Self-Assessment Tool). The group is open to all GOGLA members and other key stakeholders.  If you are interested in joining the working group or learning more about its activities, contact Rebecca Rhodes at or

Go to member section